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Improving the Process Can Be Problematic for the Owner

The most important role in the Six Sigma mainframe is the process owner. They are responsible for the process, how is runs and making sure it meets a customer's specifications and expectations. They must not be ignored, by any means.
The most difficult obstacles are in the hands of the process owner. They must make sure the projects are handled effectively and with optimum success. In addition, they have to usher in improvements in every area. They must do so by working with what they are given, or have. Making sure there are the lowest amount of defects and waste while creating the best results are also on their shoulders.
When problems arise, the process owner must decide how complex the problem is and how to solve it while making the most of the opportunity for improvement. depending on the problem and the opportunity for improvement's complexity, the solution will be chosen and put into effect, thus fixing the problem
Whatever Six Sigma level they are working at right now will be determined in order to know what level to achieve. If they are at a level 4, then they will want to move towards a level 5 or 6. The higher the Six Sigma level, the more steps will be necessary to decrease variations.
To improve the sigma level, the process owner needs to focus on improvements in the areas causing defects. Variations or defects mean the process or product does not satisfy the customers' requirements and needs.
Thus, it is imperative for the process owner to listen properly to the voice of the customer. At the same time, the process owner needs to produce some quick wins to build up momentum to improve complex situations, even in services and infrastructure support activities. Six Sigma and Lean provide these benefits to the process owner to come to these standards. Integrating the two into a process centric approach is what the process owner needs to do. Improvements have to be aligned to the business goals constantly maintaining the customer focus.

Article Source: http://articles.yournetguru.com

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